General: The sales outlet for our lift passes is our ticket office at the valley terminal of the Tauplitz quad chairlift. We only transport people with a valid lift pass. The lift pass is an I.D. issued to a specific person and is not transferrable. Upon the request of our staff, the holder of the lift pass must present it and allow him- or herself to be identified. Subsequent exchanges or extension of the period of validity are not permitted. The resale of vouchers and lift passes is likewise prohibited. In general, we cannot replace lost lift passes.
Misuse, penalty: Any misuse of the lift pass (including passing it on to a third party, provision of false age category etc.) will result in the lift pass being confiscated, the holder being compelled to purchase a one-day lift pass, along with a fine in the amount of twice the regular daily price. We also reserve the right to press charges under suspicion of subreption of services (§ 149 of the Austrian Criminal Code) or fraud (§ 146 of the criminal code).
Discounts: Discounts are only available to guests with a valid identification. The following groups of people have the right to discounts from us: small children (born 2014 or later, ride free when accompanied by a parent) and children (born 2004 or later).
Suspension of operations: Acts of nature (storms, bad weather and similar), unforeseeable technical deficiencies and safety reasons entitle us to close our facilities. Suspension of activities in no way constitutes a right to reduced pricing or to reimbursement for the purchased lift pass.
Use of photographs: By accepting the lift pass, the customer agrees to the automatic registration and person-specific, photographic collection, storage and processing of personal information in entrance areas for control purposes and to avoid misuse of tickets.
KeyCard deposit: We issue all lift passes on reusable keycards, for which we collect a security deposit of € 2 (not included in the price of the lift ticket), which the holder will be refunded whenever the lift pass is returned in undamaged condition.