Sales locations for ski passes are our ticket windows (Tauplitz Valley station, Lawinenstein, Mitterstein as well as the Bad Mitterndorf tollgate). We only transport people with a valid ski pass. The ski pass is a data card issued to a specific person and is therefore nontransferable. Upon the request of our employees, the holder of the ski pass must present it along with an official ID. Exchanges or an extension of the validity period of the ski pass are not permissible. The resale of vouchers and ski passes is prohibited. In general, we are unable to replace lost ski passes.
Any misuse of the ski pass (e.g. transfer to a third-party, provision of false age information etc.) will result in forfeiture of the ski pass, purchase of a day pass and a fine in the amount of the cost of a two-day ski pass. We also reserve the right to file a complaint for subreption of services (§ 149 StGB) or fraud (§ 146 StGB).
We are solely responsible for securing our own Tauplitz ski area. Our pistes are closed in the period from 5 PM until 8 AM. During this time, our piste maintenance equipment (also attached to winches) and snow cannons are in operation, while avalanche blasting may also take place. Consequently, use of the pistes and ski routes during these hours is hazardous to life and prohibited. Use of the pistes is in accordance with FIS rules and the code of conduct issued by the Austrian Advisory Board for Alpine Safety. Persons who enter areas outside of the marked and maintained ski areas neither enjoy nor may assert any legal rights whatsoever. In such an instance, any liability for accidents and damages of whatever nature is expressly excluded.
Discounts can only be granted upon presentation of valid IDs (student or school ID, handicapped pass). The following groups of persons have a claim to discounts: small children (born in or after 2015 and accompanied by a parent are free – with the exception of the Grafenwiesenlift), children (born in or after 2005), youths (born 2004, 2003 and 2002), students and U25 (born in or after 1995) and handicapped persons with over 70% disability. Groups of over 20 people upon request.
Accidents resulting in injuries are to be reported to us without delay. Only in the event of an accident involving the ski-pass holder resulting in substantial injuries is a refund possible, pursuant to a physician’s attestation presented to as at one of our ticket windows. The actual usage period is considered to be those days from the date the ski pass was issued until it is returned. If the pass is returned by 10 AM, that particular day will not count. No refunds are granted to family members of the injured person. Premature departure, illness etc. do not constitute a right to refund. For the rescue of injured persons, we charge an amount of €120. Low season: If the validity period of the ski pass falls partially in a low season, we calculate a mixed price.
Heavy snowfall, lack of snow, acts of nature (avalanche risk, storms, bad weather etc.), technical defects, safety concerns as well as officially ordered closures entitle us to close facilities or pistes as needed. Interruptions to operations do not entitle customers to a price reduction or refund of the purchased ski pass.
By accepting the ski pass, the customer consents to automatic registration as well as a personal photograph being taken, personal data being stored and processed in the entrance areas for control purposes and in order to avoid any misuse of ski passes.
We issue all ski passes on reusable KeyCards for which we charge a € 2 security deposit (not included in the price of the pass), which will be refunded to the holder of the ski pass if it is returned undamaged. Information about data privacy